Frequently Asked Questions
Find answers to common questions about our luxury timepieces and jewelry.
Are all your watches authentic?
Yes, every timepiece sold by CRM Jewelers undergoes a rigorous multi-point inspection by our in-house master watchmakers to guarantee 100% authenticity.
Do you offer warranties on your products?
We provide a comprehensive 12-month limited warranty on all pre-owned watches, covering mechanical movements and manufacturing defects.
Can I trade in my current watch for a new one?
Absolutely. We offer a competitive trade-in program. You can submit your watch details via our 'Sell Your Watch' page for a professional appraisal.
Is my shipment insured?
Yes, all shipments are fully insured for their replacement value and require an adult signature upon delivery for maximum security.
How should I care for my jewelry?
We recommend professional cleaning once a year. For home care, use a soft cloth and avoid contact with harsh chemicals or abrasive surfaces.
Do you provide appraisals for insurance purposes?
Every purchase includes a formal appraisal document detailing the specifications and value of your item for insurance coverage.